We’re hiring a Clinic Director. Come join our team!

About the Role:  Clinic Director

This role will help HOPE develop in our next phase of organizational growth by providing day-to-day operations of the clinic, ensuring that it runs efficiently and that all members of the team and our patients feel supported and have what they need to succeed. The Clinic Director role will reflect HOPE’s philosophy which places equal value on the individuals, families, and communities it serves regardless of race, national origin, color, creed, political affiliation; disability (including HIV/AIDS and AIDS related conditions), marital status, gender, gender identity, sexual orientation, or age.  As an organization that’s unwavering in its commitment to supporting those most at risk in our community, you’ll do purposeful work. This role is also to reflect our values of client-centered, non-judgmental, confidential, and culturally responsive. We’ll count on you to drive the planning, execution and delivery of projects that help us meet our clinic goals.  Set yourself up for professional and personal success with a great organizational culture, competitive pay, and outstanding benefits.

  • Full Time
  • Local Travel
  • 15 Days of PTO plus Holidays
  • 401(k) Retirement Contribution Eligible
  • Flexible Work Schedule

Success Profile:

What makes this role successful at HOPE?  Review the top traits we’re looking for and see if you’re the right fit.

  • Collaborative
  • Communicator
  • Adaptive
  • Flexible
  • Strategic
  • Results- driven
  • Medical experience

The Opportunity:

The Clinic Director oversees the day-to-day operations of the clinic, ensuring that it runs efficiently and that all members of the team and our patients feel supported and have what they need to succeed. The Clinic Director oversees the clinic budget, orders supplies and equipment, collaborates with staff to ensures efficient clinic operations, oversees insurance billing and the EHR system, and maintains clinic compliance with legal policies, guidelines and standards.

  • Provides oversight to the daily operations of the clinic in support of the Medical Director
  • Monitors clinic budget and spending, and purchases clinic and testing supplies and equipment based on needs of clinic staff and the Medical Director
  • Ensures all insurance billing is submitted promptly and proper documentation is maintained in our EHR system.
  • Oversees the clinic compliance with legal policies, guidelines and standards, and sssist with development of clinic policies and procedures
  • Identifies problems and communicates solutions to appropriate personnel
  • Fosters an inclusive, conflict-free, and professional environment for all staff
  • Ensures the clinic environment is safe and sanitary, adhering to health and safety standards
  • Coordinates medical and nonmedical staff to ensure quality patient care and administrative operations
  • Ensures all medical records and other documentation are current and within state and federal laws
  • Ensures all staff are compliant with up-to-date HIPAA laws
  • Performs quarterly and annual employee reviews of clinic staff and provide feedback on tester performance to help motivate their dedication to professional goals
  • Handles patient complaints and concerns, ensuring high levels of patient satisfaction
  • Develops and maintain relationships with healthcare providers, pharmaceutical representatives, and insurance companies
  • Coordinates with other program leads on collaborative projects
  • Perform all responsibilities as a representative of HOPE with the organization’s mission, goals and values in mind.
  • Other duties as assigned

Required Skills & Abilities:

  • Attentive and empathetic leader with ability to listen closely to understand needs and concerns.
  • Build authentic relationships across lines of difference and follows through on commitments.
  • Strong change management skills with ability to collaborate and solicit buy-in from staff for evolving processes.
  • Strong written and verbal communication skills to ensure staff are informed about changes and updates to processes.
  • Ability to multitask to complete a wide variety of tasks and projects.
  • Ability to pivot quickly to provide troubleshooting support for staff, physicians, patients, and the general public.
  • Attention to detail to ensure tasks are completed to their end and correctly.
  • Flexibility to adjust to new strategies, procedures, and tasks as the organization evolves.
  • Excellent time management skills and ability to prioritize work and meet deadlines.
  • Proficient in the use of personal computers, office productivity software, and common business computer technologies (e.g., Windows, Word, Excel, printers, copiers, and scanners).
  • Knowledge of basic medical terminology and provider responsibilities
  • Knowledge of EHR systems required. Knowledge of AthenaOne EHR system preferred.
  • Reliability and discretion with sensitive and confidential information
  • Ability to follow HIPAA.
  • Ability to function with and without close supervision.

What you have:

  • Have at least three years of experience or formal education, or a combination of both, in clinic administration and management.
  • A valid driver’s license and proof of personal automobile insurance is required.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, and bend. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times. 

What we offer:

Compensation:  You are paid within a salary range based on your experience and market data of the position.  The salary range for this position is $50,000 – 55,000.

Insurance:  HOPE provides 100% paid benefits for employees, including Medical, Dental and Vision.  Details are provided about the plan upon request.

Paid Time Off:  Full-time employees are eligible for up to 15 days of PTO (prorated based on start date), 2 Floating Holidays, plus 8 Holidays annually and the clinic closes the week between Christmas Eve and New Year’s Day.

Retirement: Employees are eligible to participate in the 401(k)-program matching based on annualized salary.

HOPE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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